Compliance
The regulatory side.
Who regulates us, which licence we hold, where you can verify us — and who to turn to if something goes wrong.
Context
Trust is not a claim.
Anyone advising you on one of the biggest financial decisions of your life should be able to show where their licence comes from, who supervises them, and who mediates in the event of a dispute. On this page you will find all of that — so you can verify it yourself.
We are independent brokers licensed under Section 34i of the German Trade Regulation (GewO) and work with more than 400 banks and insurers. That is not advertising — it is our regulatory framework.
Section 34i GewO
Licensed as a residential mortgage broker.
Since 2017, only brokers holding a licence under Section 34i of the German Trade Regulation (GewO) have been permitted to broker consumer loans for property financing in Germany. The licence is issued by the competent Chamber of Industry and Commerce (IHK) — subject to a professional aptitude exam, proof of sound financial standing and proof of professional indemnity insurance.
Licence holder: Enrico Li Fonti
Issued by: IHK Wiesbaden
Date of licence: 9 July 2020
Supervisory authority: IHK Wiesbaden, Wilhelmstraße 24–26, 65183 Wiesbaden
You can verify the licence in the public broker register (Vermittlerregister) of the German Chamber of Industry and Commerce (DIHK).
Status
Independent, but not fee-based.
We are independent brokers — we are not tied to a single bank and compare offers from across our pool. We are not, however, fee-based advisers within the meaning of Section 34i (5) GewO.
Remuneration: We receive our commission from the financing bank. For you as a client, the advice is free of charge. You pay the same interest rate as you would if you approached the bank directly.
Mandatory disclosure: Because we are commission-based, we are not an "independent fee-based adviser". If you want advice that is entirely commission-free, you should specifically ask for fee-based advisers — and we point this out ourselves whenever it suits your case.
Safeguards
Professional indemnity insurance.
A professional indemnity insurance policy is a mandatory requirement for the licence under Section 34i GewO. The statutory minimum cover is EUR 1,276,000 per insured event and EUR 1,919,000 per year.
We are insured through our pool partner — details of the current sum insured and the insurer are available on request. The professional indemnity cover applies if clients suffer a financial loss caused by an advisory error.
Dispute resolution
If you want to raise a complaint.
First of all: talk to us directly. The quickest resolution runs through your adviser. If you do not receive a satisfactory answer there, you can contact one of the following bodies:
Consumer conciliation body:
Universalschlichtungsstelle des Bundes
Zentrum für Schlichtung e.V.
Straßburger Straße 8, 77694 Kehl am Rhein
www.universalschlichtungsstelle.de
EU online dispute resolution:
ec.europa.eu/consumers/odr
Supervisory authority directly:
IHK Wiesbaden, Wilhelmstraße 24–26, 65183 Wiesbaden
We have participated since the German regulation on residential mortgage brokers (ImmoVermAnzV) came into force — provided the dispute arose from a residential mortgage loan brokered through us.
Our commitment
What we hold ourselves to.
01
No interest rate promises without a source and an as-at date. Conditions depend on your credit profile, the property and the day — we reject advertising with headline best rates taken out of context.
02
A clear line between advertising and advice. Our advice is about your case, not our commission model.
03
Upfront information about remuneration. If you want to know what we earn on your contract, ask — we will tell you.
04
No pressure selling. If buying in six months is the better decision, then buy in six months. We would rather earn later than too early.
05
Our broker role is always visible. We never present ourselves as a direct bank. You always know that we broker.
Your first consultation — free and without obligation.
30 to 60 minutes in which we listen to your situation, answer first questions and tell you transparently whether and how we can help. No sales pitch. No pressure.
- I.We get back to you within one working day by phone or e-mail.
- II.We arrange an appointment — in person, by phone or via video call.
- III.We assess your situation and tell you openly how we can support you.
Start your enquiry
A few quick steps to your personal assessment. Response within 24 hours, strictly confidential.
- Key facts about your plans and equity
- Occupation and net household income
- Preferred advisor, or leave it open
- Your contact details
Takes about 2 minutes. No credit check at this stage.